The Women’s Housing Company (WHC) has been providing housing to single women since 1982. They are a tier 2 Not-for-profit community housing provider with exciting plans for growth and partnerships with other providers. WHC also operates a Specialist Homelessness Service (SHS) supporting women who are homeless or at risk of homelessness.
The Specialist Wellbeing Facilitator is responsible for the facilitation of access and provision of multiple services for an allocated portfolio of clients with complex needs, who are tenants of Women’s Housing Company Limited and Metro Community Housing Cooperative Limited under a Housing First program. Support service delivery and facilitation will be managed in collaboration with other support providers in a co-case management arrangement, with the purpose of sustaining tenancies and improving outcomes for vulnerable people at risk of homelessness. The Specialist Wellbeing Facilitator works in partnership with a number of internal and external roles to achieve high level service provision.
- Customer Service
- Ensure that clients’ needs are dealt with sensitively, promptly and within policy / procedure guidelines and confidentially;
- Maintain up-to-date knowledge of the homelessness and mental health support service systems, relevant policy and legal impacts by allocating time for essential readings (self-identified and as identified by management);
- Build and maintain local knowledge of, and connections with, the available services to support a recovery-oriented approach for clients;
- Facilitation, Delivery and Maintenance of Support Services
- Manage a caseload of up to 60 clients within co-case management arrangements, responding as per relevant legislation;
- Carry out support service responsibilities with care and sensitivity;
- Maintain an overview of, and respond appropriately to, the needs of individual clients as per relevant legislation, regulations and policies;
- Work collaboratively with a range of organisations, including other Specialist Homelessness Services, primary health care providers, and engage in joint activities as relevant to assist clients to maintain secure and sustainable independent living;
This role will also have responsibilities’ in Service Development and Improvement, Organisational tasks and teamwork, and quality service delivery.
*Please refer to the attached PD for the full list of responsibilities.
Essential Criteria: To be successful in this role you must have:
- Demonstrated experience in a similar role;
- Experience working within the legal and regulatory framework for Specialist Homelessness Services;
- Experience working with clients presenting with complex mental health and drug and alcohol issues;
- Knowledge of the recovery model;
- Experience with the development and application of best practice guidelines and skills for service delivery in support facilitation and co-case management;
- Excellent written and verbal communication skills and highly developed interpersonal skills;
- Well-developed organisation and time management skills;
- Capability and confidence to work with minimal supervision;
- Confidence and proficiency with Microsoft Office and technology relevant to support services;
- Commitment to the principles of equity of access, cultural diversity, client service and accountability;
- Current and full NSW driving licence (i.e. not probationary).
- Understanding of, and sensitivity to, the issues faced by people requiring housing assistance;
- Tertiary qualification in mental health or community services
Your expertise, passion and energy will ensure your success in this role. Apply now to make an instant contribution to the lives of those in our community.
When applying for this role, please address the following selection criteria in your application and covering letter:
A full position description can be found below, or can be obtained by emailing firstname.lastname@example.org
Please note that being female is a genuine occupational requirement of this role [Sec 31 Anti-Discrimination Act 1977].